Refund & Return Policy

We want you to be happy with your purchase. If you are not, here is how returns and refunds work at Elvra Living.

30-day returns

You have 30 days after receiving your order to request a return. To be eligible, the item must be in the same condition that you received it, unused, and in its original packaging. Please keep your receipt or proof of purchase.

How to start a return

Email us at wizzytech20@gmail.com with your order number. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Return address:
Elvra Living
Via Padana Ovest, 6
15028 Quattordio AL, Italy

EU 14-day right of withdrawal

If your order is delivered within the European Union, you have the right to cancel it within 14 days of receiving it, for any reason and without giving a justification. The item must be returned in the condition described above.

Damaged, defective or wrong items

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged or not what you ordered, so we can make it right.

Refunds

Once we receive and inspect your return, we will let you know whether the refund is approved. If approved, you will be refunded to your original payment method within 10 business days. Your bank or card company may need extra time to post the refund. If more than 15 business days have passed after approval, please contact us.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order once the return is accepted.

Non-returnable items

Gift cards and personalised or custom-made items cannot be returned. Items that arrive used or damaged through misuse may not be eligible for a refund.

Questions?

Write to wizzytech20@gmail.com and we will help.